Payment Policy
- Bookings made on our website are processed through Peek, and 100% of the total trip price is charged at the time of booking.
- Confirmation is subject to availability at the time of receiving the reservation request.
- Fees listed under “Does not include” on each trip page (such as dock, park, nature reserve or archaeological site fees, and the second, final payment on the Contoy tours) are not charged online. They are paid separately on the day of the trip, in cash, in US dollars, Mexican pesos or euros.
- Tips for the crew and guides are optional.
Cancellation and Rescheduling Policy
- Payments are refunded in full only if the trip is cancelled by the client at least 48 hours before the trip.
- Cancellations made less than 48 hours before the trip, and no-shows, are not refunded.
- Rescheduling is allowed until 48 hours before the trip, subject to availability.
- If the trip cannot operate because of weather conditions, an inoperable boat or force majeure, we will first offer to reschedule. If rescheduling is not possible, the payment is refunded in full.
Please see our ROUGH WATER POLICY for more details.